OnPAC Energy

With competition, will the reliability of my electric service change? No. No matter which Retail Electric Provider (REP) you choose, your electricity will continue to be delivered safely and reliably by the local wires company, a company regulated by the Public Utility Commission of Texas (PUCT).
Does OnPAC Energy have the same qualifications as other established providers? Absolutely. In order to provide electricity in deregulated areas in Texas, a REP must be certified by the Public Utility Commission of Texas (PUCT) and the Electric Reliability Council of Texas, Inc. (ERCOT). OnPAC Energy is certified and approved by the PUCT and ERCOT to serve as a REP to Texans. You can rest assure that OnPAC Energy is working under the same standards, rules and regulations as ALL the other REPs operating in Texas, including TXU and Reliant.
How do I know if OnPAC Energy is right for me? Simply fax a copy of your electricity bill to us toll free at 866-696-6722 and our sales representative will contact you to determine your total savings.
What values will OnPAC Energy add to my business? OnPAC Energy will provide you with reliable electric service, prompt response to your support needs, quick turn-ons and competitive pricing. We can also provide customize service based on your specific needs.
Do I have to tell my current Retail Electric Provider that I’m switching providers? No. To switch your electric service to a new provider, call or contact the Retail Electric Provider (REP) of your choice. You do not need to contact your current REP.
Does OnPAC Energy charge any switching fees? OnPAC does not charge a switching fee for on-cycle (your scheduled meter read date) switching. You can contact us to assist you in determining your meter read date.
Does OnPAC Energy charge any deposit? It is our policy to verify your credit history upon your request for service. We may require you to provide a deposit not to exceed one-sixth of your annual bill.
Will there be any interruption of service from the time my service is canceled with my current provider to the time I am switched over to OnPAC Energy? No. Your transfer will be seamless. There will be no period of non-service between the time you switch from your current provider to OnPAC Energy.
How long is the switching process and when can I expect my first bill? You can expect from 15 to 45 days for the switch from your current provider to OnPAC Energy. It will then take another 30 days before you receive your first bill from OnPAC Energy.
How long does it take to begin a new service? OnAPC Energy will be able to turn up your service within a standard of 3 to 5 business days. We also offer expedited service to get you up sooner if necessary.
What do I do if I experience an outage or emergency? You can call the 24/7 outage number provided on your monthly electric bill.
What happens if my Retail Electric Provider leaves the market? You will not be without electricity. Your REP must give you 30 days advance notice to give you time to switch to a new provider. However, if you do not choose a new provider, your service will automatically be defaulted to the designated Affiliated Retail Electric Provider in your service area.